Shipping & Refunds Policy
Shipping policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free shipping within the United States.
International Shipping
We do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at care@neuroreserve.com with your name and order number, and we will look into it for you.
Refund, Return and Exchange Policy
Refunds
Our goal is for you to be fully satisfied with your purchases from NeuroReserve.
We have a 30-day full refund policy on your first order, which means that if you are not satisfied with your purchase up to 30 days after receiving it, you may request and receive a full refund for it.
Please remember it can take some time for your bank or credit card company to process and post a refund.
You can always contact us with any question at care@neuroreserve.com.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@neuroreserve.com. If your return is accepted, we’ll send you a return shipping label (or instructions on how to generate one), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund.
You can always contact us with any return question at care@neuroreserve.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, then make a separate purchase for the new item.
You can always contact us for any refund, return or exchange question at care@neuroreserve.com.
